部分参会嘉宾

Sang J.Ahn

Vice President – Commercial, Bangalore International Airport Limited

Sang J. Ahn is introducing initiatives to develop Bangalore International as a highly reputable and strongly performing commercial airport. Controlling the busiest airport in the region and the main gateway to southern India, Bangalore International Airport Limited is one of the first privatised airport operators since 2008.

Bangalore Airport is now preparing to create a new T2 to serve the rapidly expanding aviation demand in the region, increasing its annual capacity to 55 million passengers by 2020.

Ahn is responsible for developing and managing overall airport commercial outlets and services including duty free, retail, F&B, advertising, lounges, land transportation and others. At the same time he is focusing on commercial concept coordination and passenger experience curation to maximise the emerging market.

As Vice President – Commercial he especially values mutual trust and win-win cooperation with concessionaires to build a sustainable airport eco-system. Ahn firmly believes that only the best interests of the passengers can dictate the policy of the airport’s management.

Since 1996 Ahn has worked with distinction at airports in Korea, Iraq, Indonesia and India.

Rick Blatstein

Founder and CEO, OTG

Rick Blatstein is Founder and Chief Executive of OTG — an award-winning company specialising in elevating the airport and customer experience.

Havig established more than 300 locations, across 11 airports in North America, Blatstein has overseen the growth of a company that he initially formed with just over a dozen locations in 1996 at Philadelphia International Airport.

He is responsible for some of the largest chef collaborations and design innovations in the airport space, and has made significant investments in the integration of technology.

With over 30 years experience in the restaurant and hospitality sectors, Blatstein routinely consults on industry panels, including the Trinity Forum and the PHX International Aviation Symposium. He is also a frequent media contributor and an active member in the communities where OTG operates.

A native of Philadelphia, PA, he resides in New York.

Cissy Chan Ching-Sze

Executive Director, Commercial, Hong Kong International Airport

An MBA graduate from the Chinese University of Hong Kong, Ms Chan was appointed in September 2012. Before joining Airport Authority Hong Kong she was Director, Retail Portfolio & Marketing at Hysan Development Company. Prior to that she gained substantial management and commercial experience in multinational companies while holding senior positions at Reckitt Benckiser (Hong Kong/Taiwan) and Johnson & Johnson Hong Kong.

Ms Chan is responsible for commercial development at Hong Kong International Airport by devising and implementing commercial strategies and identifying potential tenants and operators for the airport’s commercial portfolio spanning retail, advertising and aviation logistics. In addition she spearheads the commercial division in growing revenue targets while maintaining the airport’s high standard of commercial offerings to enhance the passenger travel experience.

Jean-Charles Decaux

Co-CEO, JCDecaux

Jean-Charles Decaux joined the family firm in 1989 to set up and develop out-of-home media in southern Europe. In 1991 he was appointed MD of Madrid-based JCDecaux Spain.

In 1994 he became CEO, responsible for developing business activities in Southern Europe, Latin America and Asia. Returning to France when JCDecaux acquired Avenir in 1999, he was appointed Chairman and CEO of Avenir, JCDecaux Airport and JCDecaux Artvertising.

In 2000 JCDecaux changed its legal status to a Société Anonyme, governed by Supervisory and Executive boards. Jean-Charles Decaux serves as Co-Chairman, alternating with Jean-François Decaux.

In 2001 they managed the stock market listing of JCDecaux SA and played an active role in the consolidation of the out-of-home advertising industry, making JCDecaux the world’s no.1 player by 2011.

In 2004 Decaux led JCDecaux’s entry into the Chinese market, then other fast-growing countries – where the Group now generates 34% of its revenue.

Richard Gill

Head of Commercial, Birmingham Airport

Richard is currently the Head of Commercial at Birmingham Airport, with responsibility for all aspects of non-aeronautical revenue including food and beverage, retail and car parking. Non-aeronautical activities now account for more than 55% of the airport’s revenue.

During his time at Birmingham Gill has overseen a major commercial development which resulted in the merger of the airport’s two terminals and resulted in marked improvements to the commercial yield. During this period nearly all of the commercial offer at the airport has been upgraded and many new additions added to the offer, including most recently a luxury retail development with LSTR which fitted in nicely with the commencement of direct Beijing flights this summer. Similarly marked improvements have been made to the food and beverage offer within the airport, providing passengers with an improved and more varied offer.

Gill presented at last year’s Trinity Forum and challenged Anna Sventivanyi from Mondelez to work with Birmingham Airport and World Duty Free to deliver a true Trinity experience. Sventivanyi took up the challenge, and this year we welcome the trio to report back on the progress of this initiative.

Angela Gittens

Director General, ACI World

Angela Gittens began her tenure as Director General of Airports Council International (ACI World) in 2008. She was formerly CEO at Miami and Atlanta airports, and Deputy CEO at San Francisco International. In other previous roles, Gittens served as Vice- President, Airport Business Services for HNTB Corporation, where she led the firm’s practice in airport business and strategic planning; and as Vice-President at TBI Airport Management she oversaw the transition to private ownership of London Luton Airport and managed operations contracts at several airports in the USA and Canada.

Gittens is a Fellow of the Royal Aeronautical Society, and has served on numerous aviation industry boards and committees including the FAA Management Advisory Committee; the FAA Research, Engineering and Development Committee; the National Civil Aviation Review Commission (“the Mineta Commission”); the Executive Committee of the Transportation Research Board; the Airport Cooperative Research Program Oversight Committee and the Board of Directors of JetBlue Airways.

Patrick Graf

Senior Vice President Commercial, Flughafen Zürich

Patrick Graf, Senior Vice President Commercial at Flughafen Zürich AG since May 2006, is responsible for the strategic planning, development and marketing of commercial activities at Zürich Airport.

Graf has a great deal of international experience. Before joining Flughafen Zürich he was a member of the Executive Management team with the Nuance Group Ltd as Head of Buying, Merchandising & Logistics. He completed post-graduate studies in Finance & Controlling, as well as in General Management, and is an alumnus of the University of St Gallen, Switzerland, and of the Harvard Business School, Boston, USA.

Francis Gros

Group Travel Retail Director, Luxottica

Francis Gros has over 20 years of experience in the luxury goods and fragrances industries. During this time he oversaw the Japanese market for make-up brand Bourjois, developed the fashion accessories business for Mantero Seta (where he became the company’s Chief Marketing Officer), and worked as Managing Director of niche fragrances and scented candles business Diptyque.

In 2007 he joined Luxottica and became responsible for the eyewear company’s dedicated worldwide travel retail division. Under Francis’ leadership Luxottica Travel Retail has expanded rapidly, and it has now established regional offices in Dublin, Miami and Singapore, doubling the division’s sales inside four years. Francis has also taken an active role in promoting the wider sunglasses category, which now ranks amongst the fastest growing in travel retail.

Fred Lam Tin-fuk
CEO, Airport Authority Hong Kong

Fred Lam was appointed as Chief Executive of Airport Authority Hong Kong in October 2014. He was previously Executive Director of the Hong Kong Trade Development Council, and a member of Hong Kong’s Aviation Development Advisory Committee, the Financial Services Development Council and Hong Kong Logistics Development Council.
In 2007 Mr Lam was named Director of the Year by the Hong Kong Institute of Directors in the statutory and non-profit-distributing organisations category. In 2011 he was awarded the Peace through Commerce Medal from the United States Government in recognition of his leadership role in boosting US exports to, and through, Hong Kong.

Martin Moodie
Founder & Chairman, The Moodie Report/The Foodie Report

Martin is Founder & Chairman of The Moodie Report, the leading provider of business intelligence related to the travel retail and airport commercial revenue sectors, and also of The Foodie Report.
He is the creator and owner of The Trinity Forum, a joint venture with Airports Council International which ranks as the airport industry’s leading commercial revenues conference. Martin has been involved in this industry for 27 years, including roles as Editor and Managing Director of Duty-Free News International from 1989 to 2002.
In 2002 he created The Moodie Report, which has emerged as one of the most powerful business-to-business multimedia titles in the UK and which enjoys strong readership and respect levels all round the globe. It has embraced the digital age with zeal and is synonymous with innovative, immediate and highly visual coverage of major industry developments.

Peng Hui
Director, CITS Group Corporation and Deputy General Manager, CITS Corporation Limited

Peng Hui graduated from China Europe International Business School (CEIBS) with an MBA.
Having been working with China Duty Free Group (CDFG) since 1991, Peng Hui now serves as Director of CDFG’s parent company CITS Group Corporation, and Deputy General Manager of CITS Corporation Limited. With rich knowledge of and experience in tourism and the duty free industry, he has also served as Chairman and General Manager of CDFG since from 2013.

Adil Raihani
Senior Vice President Center Management, Vienna Airport

Born in Morocco and raised in the Netherlands, Adil has worked in retail and F&B for 25 years, of which the past 18 have been in travel retail.
He spent much of his career with The Nuance Group, where he worked and lived in six countries between 1997 and 2012. During his time with Nuance he gained extensive industry knowledge through the numerous positions he held within the business.
In his last position as Director Sales & Operations Europe, Adil was appointed to set up a central Sales & Operations organisation for Europe. In this role he led the development of the new Duty Free Store concept which has since been rolled out throughout Europe.
Adil joined Vienna Airport as Senior Vice President Center Management in May 2012. He was tasked with a turnaround programme, redeveloping the commercial offer and driving up commercial revenues. Since then 85 shops and restaurants have opened or been renovated, reflecting a major investment in the commercial landscape at the airport.
In November 2012 Adil was elected to the Board of the Central Eastern European Travel Retail Association, and he is now serving his second term.

Chris Rayner
Chief Executive Officer, SSP Asia Pacific

Chris Rayner was appointed Chief Executive, Asia Pacific following the SSP Group’s IPO in July 2014. SSP Asia Pacific currently operates 130 food & beverage locations, with 50+ brands in 19 airports across the region. SSP Asia Pacific expanded its operations in 2015, opening new locations in Hong Kong, China, Thailand, Singapore, Australia and Taiwan. Rayner and his team invest considerable time and resources in studying consumer trends and profiles in each travel location to ensure the best fit of offers and brands.
Before moving to Asia, Rayner was SSP’s Group Human Resources Director for more than ten years. Prior to joining SSP he worked for Granada Group Restaurants Division for five years.
Rayner began his career in retail management with J Sainsbury PLC before moving on to Ladbroke Group. He then moved to Coopers & Lybrand HR Consulting in 1994, advising businesses on planning and implementing change.

Anna Szentivanyi
Customer Marketing Manager, Mondelez World Travel Retail

Anna Szentivanyi heads global customer marketing at Mondelez World Travel Retail. This department is tasked with implementing insight-led strategic initiatives focused on travelling consumers, who accelerate the growth of the entire confectionery category. She has been one of the driving forces behind the creation and execution of Mondelez WTR’s ‘Delighting Travelers’ category vision, which sets out an ambitious three-year growth roadmap for confectionery in travel retail.
Szentivanyi joined the travel retail industry in 2008 when she started at Cadbury in the UK, heading a number of marketing functions. Passionate about competitive differentiation, and with a strong belief in the role that shopper insight and behavioural analysis can play in fuelling growth, she led a number of global research programmes to further the company’s understanding of its key consumer types.

Glyn Williams
General Manager Retail, Sydney Airport